Note: this tutorial is only for physical Enabled Play Controllers. If you are using Virtual Controllers, you just need to click/tap the “Start Virtual Controller” button on the homepage of the app.
This tutorial will walk through how to set up your new Enabled Play controller! Before getting started, make sure you have everything you need:
– Your Enabled Play controller
– A computer (Mac or PC) to plug your controller into
– The power and data cable for your controller
– Your Enabled Play app on your phone or tablet
– A Wi-Fi network that has an SSID (Wi-Fi name) and password
– Bluetooth enabled on your phone or tablet
Once you have all these things, you’re ready to go!
Follow these steps one by one. If something goes wrong along the way, you can always start over by unplugging your controller and plugging it back in and restart the app.
Hint: your Wi-Fi SSID is the name of the network you connect to from your phone or computer.
Your app will now send this information to the controller so that it can connect (this can take a while). Once it connects to Wi-Fi, it will then register to your account.
Make sure you don’t leave this page until it’s done! (It can take a couple minutes)
Once it is done, you’ll see a message pop up that you’re controller is ready to go! Now you can access it from your home page in the app or from the devices page to start sending commands
Everyone’s controller, wifi, phone, and tablet is different, so if you’re running into problems setting up your device, that’s okay! Check out these common issues below and learn how to solve them.
1. My controller is not showing up! It keeps saying it’s looking for nearby devices and timing out!
Enabled Play uses Bluetooth to find and initially connect to your controller which requires a few things:
1. Your controller is plugged in and has power (you can see a little light on inside the device if it is plugged in properly)
2. Your Bluetooth is turned on for your phone or tablet
3. You have given the Enabled Play app permission to use your Bluetooth and location in order to find nearby devices.
4. Your controller is within 2 feet of your phone or tablet that is being used to set it up.
First, check that your new controller is plugged into a computer and that your computer is turned on. The USB-C side of the cable should be plugged into the controller, and the USB-A side of the cable should be plugged into the computer. Make sure you’re using the cable included with your controller! Other cables may not provide data or enough power to the controller.
Once you know that you have power to your controller (the lights are on inside the device), make sure your phone or tablet has Bluetooth enabled. If you have Bluetooth enabled, then make sure you did not reject permission for the Enabled Play app to access your Bluetooth devices and/or location (these permissions may be different for iOS and Android devices). You can check these settings by going to the permissions section of your phone’s settings app and then viewing Enabled Play’s allowed permissions.
With your controller plugged in properly, Bluetooth enabled, and permissions given to the Enabled Play app, make sure your phone or tablet is within 2 feet of the controller (the closer the better). Then pull-to-refresh on the page or restart the set-up process. With all this done correctly, you’re controller will pop up on the page after a few seconds.
2. The app keeps saying I need to give permission to find devices!
If you have Bluetooth enabled, then make sure you did not reject permission for the Enabled Play app to access your Bluetooth devices and/or location (these permissions may be different for iOS and Android devices). You can check these settings by going to the permissions section of your phone’s settings app and then viewing Enabled Play’s allowed permissions.
3. The app keeps saying I need to turn Bluetooth on to find devices!
Enabled Play uses Bluetooth to find and initially connect to your controller which requires your phone or tablet to have Bluetooth enabled. Learn more about turning on Bluetooth here: for iOS here or for Android here
4. My controller keeps saying it was unable to connect to Wi-Fi when I send!
This message will appear if your Controller has received the Wi-Fi name and password from your app, but was unable to connect to your Wi-Fi network with those credentials.
1. Check the Wi-Fi SSID and Password you sent. The Wi-Fi SSID is the name of the network that you use when you connect to it from your phone or computer. Double check that the password you submitted was correct as well.
2. Move the controller closer to your Wi-Fi’s router. If the controller has too weak of a signal when trying to connect, it may fail initially.
3. Make sure your Wi-Fi network does not block new devices from connecting to it.
5. When I send my Wi-Fi info, nothing happens!
Once you submit your Wi-Fi credentials, your controller goes through a few different steps that can take a couple minutes to complete. If there are any errors along the way, they will show up in the app, so if nothing is happening and it is still loading it is likely in the process of:
1. Connecting to your wi-fi
2. Registering to your Enabled Play account
3. Updating itself
5. Connecting to Enabled Play servers
This complete process can take up to 5 minutes depending on your network speed and signal. If it takes longer than 5 minutes, unplug the controller, plug it back in, and try again. Once it registers itself to your account, a message will appear within the app.
6. When I send my Wi-Fi info, it says Invalid Device!
This message appears if you are trying to setup a device that is already registered to either yourself or another user. If this device was registered to you, then it will appear in your devices tab. If it is registered to another user, that user needs to reset it before you are able to set it up with your account.
If you’re having other unrelated issues when setting up your controller, let us know! Use the app to submit an issue by going to the Menu tab and fill out the form. Once you fill this out, an Enabled Play team member will get back to you with ways to help get you started.